PatientFlow is the patient app that plugs into your practice diary. Cancellations refill in minutes, patients know their real start time, and check‑in happens on arrival. Your team does nothing new.
PatientFlow reads and writes to your EMIS diary in real time, then handles the entire patient journey automatically.
Real slots from your live diary, any hour of the day
Cancelled slots reoffered to matched patients in minutes
Patients see when they'll genuinely be seen
Arrival detected at the door, reception sees it instantly
Patients sign in with NHS login and PatientFlow links straight to your EMIS diary. Nothing for reception to install, learn or log into.
Patients choose the clinician, the day, morning or afternoon, and give a reason upfront. They can ask for a longer slot when something needs more time, all from real availability in your diary.
The moment a slot opens, it's offered to the best matched waiting patients. Confirm first, always. Nothing books without the patient saying yes.
PatientFlow reads how the clinic is actually running and tells each patient when they'll genuinely be seen, clearly labelled as an estimate.
A geofence marks patients as arrived the moment they walk in. Reception sees it instantly and the front desk queue simply disappears.
PatientFlow uses NHS login to confirm who you are and find your GP surgery. You only do this once.
Today, 14:40 with Dr Priya Patel just became free. You're first in line. Want it?
Your booked slot Thu 09:10 is confirmed. We'll keep looking for anything sooner.
We'll nudge you if the clinic speeds up or slows down.
Reception can see you've arrived. Room 4 in about 12 minutes.
A 2pm cancellation becomes a 2pm consultation. Empty slots are recovered while they can still help someone.
Patients who can book, move and track their own appointments don't join the phone queue at opening time.
Check‑in happens at the door and questions answer themselves in the app. Reception gets their morning back.
Your team keeps working in EMIS exactly as they do today. PatientFlow works behind the scenes, and every action it takes is visible, reversible and yours to control.
The practice view. Reception sees everything, touches nothing.
PatientFlow is built for NHS primary care from day one, and we're precise about what it is, what it isn't, and where your patients' data lives.
Every patient proves who they are with NHS login before they see a single slot. We never see a password.
Our EMIS IM1 pairing is in progress. Founding practices go live as conformance completes.
Patient data is processed and stored in the UK, encrypted in transit and at rest, aligned to UK GDPR.
Predicted times are labelled as estimates. PatientFlow is not a medical device and gives no clinical advice.
Based on NHS England's average cost of £30 per missed GP appointment.
That's 24 appointments back in your diary every week.
A practice recovers the annual cost of PatientFlow by refilling roughly one cancelled appointment per working day.
Estimates, not guarantees. Assumes around 5 GP consultations per registered patient per year (NHS Digital) and NHS England's £30 average cost per missed appointment. Your figures will vary with list, clinic mix and season.
Something we've missed? Ask us anything at hello@patientflowapp.com.
We're building for EMIS Web first, connecting through the IM1 interface, with conformance in progress. SystmOne practices can register interest now and will follow. Your team keeps working in your clinical system exactly as they do today.
Nothing new. There's no dashboard to watch, no logins to remember and no training day. Bookings, refills and arrivals land in your diary and arrivals screen the way they always have. The practice view exists if you want it, not because you need it.
No. Nothing is written to your diary without the patient’s instruction. Patients either accept each offer, or explicitly switch on auto booking for a request they created themselves. Every action is timestamped in an audit trail you can export.
Patients verify their identity with NHS login, data is processed and stored in the UK, and everything is encrypted in transit and at rest. We're aligning to UK GDPR, the DSP Toolkit and DTAC as part of our NHS assurance work.
Founding practices pay nothing to onboard and get preferential pricing locked in before general launch. We'll share the full pricing model with waitlisted practices first.
We're onboarding the founding cohort as IM1 conformance completes. Joining the waitlist reserves your place in the queue and gets you direct access to the team building it.
Practices across the UK are signing up to shape PatientFlow around their patient lists, with free onboarding and a direct line to the team building it.
We'll be in touch as your onboarding slot approaches.